Keep Track of Mailing Schedules
  • If you do not receive your Axis Bank Credit Card/ statement on the scheduled date, call the bank immediately.
  • Keep track of your credit card expiry date.
  • Incase of non-receipt; please ensure with the Bank that the despatch is being done to your correct mailing address.
Prevent Misuse
  • As soon as you receive your new credit card, sign on the signature panel.
  • Destroy your old credit card by cutting it diagonally through the magnetic stripe.
  • Report loss of your credit card immediately to the Axis Bank Customer Care Center.
  • Do not handover your credit card to anyone other than the merchant when making a payment.
Safe Storage
  • Keep your credit card in the same place in your wallet/purse, so that you notice immediately if it is missing. Do not leave it anywhere else.
  • Keep a copy of your credit card details and PIN number in a safe place. Do not keep this information in your purse/wallet.
  • Do not write your PIN on your credit card.
Safety while Shopping
  • Ensure the merchant processes the transaction(s) in your presence.
  • Ensure he/she does NOT note down your credit card number, CVV number or swipe your credit card twice, or swipe your credit card on any other device other than a cash register/card processing terminal. Do not sign an incomplete charge slip.
  • Collect your credit card immediately after the transaction is complete.
  • Verify that the credit card is yours, once it is returned to you.